Definitions
The company: PC Wakeup Limited, 198 St Helen’s Street, Ipswich, Suffolk, IP4 2LH.
The customer: The purchaser of computer services and/or components from the company.
The equipment: Any property brought in by the customer and left with the company.
Job date: The date the equipment was brought into the company by the customer.
Charges
The company will quote a price (as stipulated on the company’s price board and/or booking form) for any work undertaken before commencement.
All charges exclude hardware and software where applicable. Should any hardware or software be required, the customer will be notified. No hardware or software will be installed without the customer’s consent.
Payment
Payment by the customer is due upon completion of the job. Full pre-payment is required for orders where we do not hold customer’s equipment as security. The company accepts payment by way of cash, credit and debit cards (MasterCard, Visa, Visa Electron, Switch, Maestro/Solo and American Express). Cheques accepted at the company’s discretion.
The company reserves the right to modify the prices from time to time.
Target Completion Date
The customer will be given a target completion date for services and/or repairs. The company will do everything it can to meet the target completion date specified. Occasionally the target completion date may be affected by factors beyond the company’s control and therefore cannot be guaranteed. The company will endeavour to inform the customer if they become aware of an unexpected delay.
Collection and Delivery Service
The company offers a collection and delivery service in circumstances where the customer prefers not to deliver/collect from the shop. A preferred collection date and time frame will be agreed at the time of booking and a return delivery date and time frame once the job is complete. This is a chargeable service.
Warranty
The company will warrant new parts for 12 months and refurbished parts for 6 months from the installation date. Receipts are given for all work carried out and are required for any warranty return.
A warranty is only applicable to any hardware sold and no other services.
Data
The company does not accept liability for data and programs that may be held on the customer's equipment, or loss or corruption of any data whilst the equipment is in the company’s possession. The customer is responsible for ensuring that any data and programs held on the equipment which are of an important or sensitive nature is fully backed up before the equipment is brought into the shop.
Data Recovery
Whilst every endeavour will be made to ensure full recovery of a customer’s lost or corrupted data, this cannot be guaranteed.
Limit of Liability
The company makes every endeavour to ensure that work undertaken on the customer’s equipment is of the highest standards. However, the company shall accept no liability or responsibility for the operation of equipment, loss of business or damages to associated equipment that might subsequently occur.
Our Right of Cancellation
The company reserves the right to decline service to any customer.
Incorrect Services Requested by Customer
The company cannot be held responsible for the customer placing an order or orders for incorrect services. No refund or replacement will be made in such cases, as it is the customer’s responsibility to ensure the correct service(s) is/are being ordered for their equipment.
Refunds
Due to the nature of servicing, the company is unable to refund the customer for any work undertaken. Refunds may be offered for other items at the company’s discretion. Your statutory rights are not affected.
Confidentiality
The company may contact the customer from time to time to verify contact details and keep the customer informed of our services and/or offers. We will not disclose any personal information to any third parties, including marketing and other organisations. The customer can opt out of this by either contacting the company at any time or ticking the opt out box on the front of the job sheet at time of booking.
Storage
Equipment not collected within 6 months of the job date will incur a storage charge. Equipment not collected within 12 months of the job date will be recycled. Upon recycling no fee will be due to the customer and it will not be possible to collect the equipment. Prior to the 6 and 12 month stages, the company will endeavour to contact the customer by phone, letter and / or text message.